Refund policy

We strive to ensure you are completely satisfied with your purchase. However, due to the nature of our products, we do not accept returns or offer refunds unless the item arrived damaged. Please review our policy below:

1. Damaged Items
   If your item arrives damaged, please contact us within 7 days of receiving the order. We will work with you to resolve the issue, either by offering a replacement or a refund. Proof of damage, such as photos, may be required.

2. Exclusions
   We do not cover damage caused by third-party installers or damage resulting from mishandling after delivery. Please inspect all items upon arrival and ensure correct installation by a qualified professional. If you have any questions regarding installation or maintenance, please contact us here.

3. Final Sale
   All sales are final. By purchasing from Living Design, you acknowledge and agree to our refund policy as stated.